Sample Letter Of Customer Complaint Response. A customer complaint response letter is written when one of the customers has lodged a complaint about any matter and now the company wants to reply the customer. So a sample response letter to complaint can be used to take reference to the guidelines and the manner in which the company can respond to such complaint letters.
Dear first name i m so sorry we mixed up your order. Akbar this is with reference to your email to pta complaint cell dated october 28 2010 regarding response received at your end against the sms sent on 667 from mobile number 0300 1234567. A great email response to these customer complaints addresses both pain points.
When a customer is facing an issue or a situation he or she will be raising that to the customer service department.
Don t forget to give respect in the beginning of the paragraph to give a polite impression on your letter. Complaint letters are generally written to express an issue lousy customer service damaged goods or grievance. The customer received the wrong item s opening an eagerly awaited package and finding the wrong item inside is irritating to say the least. A complaint response letter can be written easily with a sample complaint response letter without wastage of time.